Signs Your Business is Overworked

Being overworked is no good for anybody, whether employee, employer, small business entrepreneur, or large corporate business owner. No matter your status or position within the business, being overworked comes down to the same thing: negative impact on your health and wellbeing. 

Not only that, but an overworked business can negatively impact your professional services as a whole.  

When it comes to an overworked business environment, here are some key signs to watch out for. 

  • Employee Satisfaction is at a Low

There are many reasons why employees may be dissatisfied within a job role or working environment. One of the key reasons, however, is being overworked, which leads to burnout. Employees can easily lose their passion, energy, and dedication to a job role if they are completely overworked. 

Some telltale signs of employee dissatisfaction include:

  • Lack of positive communication
  • Visual hints, such as unhappy expressions, looking tired or fraught, bad posture, sighing a lot, or smiling at a minimum 
  • Lack of feedback
  • Employees only fulfill the basics of their role and never strive for more 
  • Clock-watching
  • Good Customer Service is Being Compromised

Customer service is a business department in itself. It’s highly crucial to your business’s overall success, which is why it requires a lot of time and dedication. If your business is extremely overworked, it may be neglecting the fundamentals of good customer service, such as replying to emails or following up with customers. 

  • Customer Complaints are Increasing

Customer complaints may arise from bad customer service or a negative experience overall; customers may not be receiving a tailored or positive service due to your company being so busy and individual needs not being met. 

There are ways to tackle this issue, such as outsourcing or looking for reseller services like for marketing, so that your clients can still be attended to on a professional level even if you lack the time yourself. 

  • Employees are Trying to Perform A High Number of Jobs Because of Low Staff Numbers

Many businesses seek to cut corners with employee hiring to save money. This can be effective for a lot of businesses (such as small businesses) who are working from a smaller budget. 

In many cases, having employees multitask and fulfill more than one job role can work successfully. 

However, if your business is in dire need of more manpower and fails to hire the right number of employees, you are left with full-time employees trying to fulfill more than one role that might not always be easy or successful. 

What You Can Do About It

A hectic and overworked environment is no good for your business, employees, or even your loyal clients. If you notice any of these signs, it’s important to act on them as soon as possible. 

As mentioned, it’s a good idea to outsource or look for assistance from professional services if you need some of the workload taken off you. It’s also important to manage your staff more effectively to speak to them regarding any dissatisfaction. 

Better time management and organization will help you deal with a hectic environment overall and regular reviews of processes will help you know how much work your business can comfortably accept. 

Print Issue 96

© Alwayz Therro